Please note: FNHA staff do not manage Jordan’s Principle applications or the approvals process. Decision-making authority remains solely with Indigenous Services Canada Jordan’s Principle. As of April 1, 2026, FNHA is operationalizing the Jordan’s Principle Payment Centre on behalf of Indigenous Services Canada, please see below for detailed information.
Jordan’s Principle & FNHA Third-Party Payments Centre
Jordan’s Principle is named after Jordan River Anderson, who died in 2005 at the age of five.
Jordan was a First Nations child from Norway House Cree Nation in Manitoba born with complex medical needs. Despite being medically cleared to go home, he spent more than two unnecessary years in hospital while the province of Manitoba and the federal government argued over who was legally and financially responsible for his medical care. Jordan’s death led to widespread calls for a child-first principle to ensure First Nations children could access the medical services they need without denial, delay or disruption.
Today, Jordan’s Principle is a child-first principle and legal rule that ensures no other First Nations children needlessly suffer the way Jordan River Anderson did. It is reflective of the United Nations Convention on the Rights of the Child and Canadian law that does not allow differential treatment on the basis of race or ethnicity.
Jordan’s Principle is a human rights principle largely defined by the Canadian Human Rights Tribunal (CHRT) to make sure that First Nations children do not face gaps or delays in accessing government services and are not denied government services because of their identity as First Nations children.
Jordan’s Principle provides funding to address unmet needs resulting from gaps, delays, or denials in existing federal, provincial, or territorial programs and services. Funding may be used to support a broad range of health, social, and education needs, including but not limited to medical care, counselling, educational supports, cultural programs and disability-related services tailored to each child.
Support for Families and Caregivers: Enhanced Service Coordination Network
In British Columbia, families can access support through a network of 40 Indigenous Services Canada (ISC) funded Jordan’s Principle Service Coordinators and 7 Regional Coordinators. The Jordan’s Principle Service Coordination Hub, hosted by the BC Aboriginal Child Care Society, supports families with system navigation and request submission, and provides up-to-date information on Jordan’s Principle in BC: https://jordansprinciplehubbc.ca/.
Effective April 1, 2026, the First Nations Health Authority (FNHA) is operationalizing the Jordan’s Principle Payments Centre on behalf of ISC, British Columbia Region, and is responsible for processing payments for Jordan’s Principle requests.
Please note that decision-making authority remains solely with Indigenous Services Canada Jordan’s Principle (ISC Jordan’s Principle).
Jordan’s Principle Payments and Reimbursement in BC
Since FNHA transferred Jordan’s Principle service coordination back to Indigenous Services Canada (ISC) in 2021, valuable feedback has been shared by families and communities. This feedback has highlighted opportunities to improve wait times, payment processing, and access to services, especially in relation to technology and service provider availability. Regions and Nations across BC have also expressed strong support for expanding services for children and youth.
In response, FNHA took action in 2025 by responding to a proposal from ISC to establish a BC-based Payments Centre for approved Jordan’s Principle requests. This initiative focuses on helping First Nations children and families receive reimbursements more quickly and easily. FNHA was selected for this role and is committed to ensuring payments are processed efficiently and delivered in a culturally safe and respectful way.
As the Payments Centre, FNHA supports families by processing payments for approved Jordan’s Principle requests in British Columbia. While FNHA does not make decisions on whether requests are approved or denied, it plays an important role in helping ensure payments reach families as smoothly as possible.
If you have questions about your request, Indigenous Services Canada is available at principedejordancb-bcjordansprinciple@sac-isc.gc.ca. For after-hours support, the ISC Jordan’s Principle Call Centre is available 24/7 at 1-855-572-4453.
In the BC Region, once a Jordan’s Principle request is approved, reimbursement or payment may be issued through::
- Indigenous Services Canada BC Region Jordan’s Principle Payments Team
- FNHA Payments Centre (FNHA TPPC)
- Service Coordination Organization with an Approved Request Contingency Fund
Payments are typically processed typically within 7–15 business days after all required documentation is received. Processing times may vary, and approval timelines are determined by ISC.
If you have any questions on the reimbursement or payment, please contact the ISC BC Region Jordan’s Principle Payment inbox at paiementsprincipedejordancb-bcjordansprinciplepayments@sac-isc.gc.ca or by phone at 778-951-0716 (monitored Monday to Friday, 8:00 am to 3:00 pm).
If you have questions about a payment currently being processed by the FNHA TPPC, please contact JordansPrinciple_payments@fnha.ca or call (604) 693-6500.
The FAQs below are adapted from FNHC’s website at Payments & Reimbursements/SARF – First Nations Health Consortium
Common Questions
FNHA Payment Centre does not handle applications or approvals and are unable to authorize any changes or issue approvals to Jordan’s Principle applications.
If you worked directly with ISC Jordan’s Principle, please contact 1-855-572-4453 or by email (preferred): principedejordancb-bcjordansprinciple@sac-isc.gc.ca
If you would like support submitting a Jordan’s Principle request, please reach out to a Jordan’s Principle Service Coordinator near you at https://jordansprinciplehubbc.ca/service-coordinator-directory/#service-coordinator-map or email the Jordan’s Principle Hub at jordansprinciplehub@acc-society.bc.ca.
For additional information on Jordan’s Principle, including detailed guidance on the request submission process, please refer to the national ISC website: https://www.sac-isc.gc.ca/eng/1568396042341/1568396159824.
Frequently Asked Questions on Jordan’s Principle B. C. Region Payment Supports
In the introductory email from ISC Jordan’s Principle, you will be asked to specify your preferred payment method, either direct deposit or cheque.
Effective April 1, 2026, the First Nations Health Authority (FNHA) is operationalizing the Jordan’s Principle Payments Centre on behalf of Indigenous Services Canada (ISC), British Columbia Region.
Venders/Suppliers are defined as individuals or vendors who provided services/products to the child and are seeking payment under Jordan’s Principle.
If you are a new supplier to FNHA, you will receive an FNHA Supplier Creation Form to confirm your preferred method for receiving payment or reimbursement
To help streamline the payment process for reimbursement to a Jordan’s Principle requestor, you will receive an FNHA Direct Deposit Form to confirm your banking information for receiving payment or reimbursement via direct deposit.
If you prefer to receive reimbursement via cheque, please confirm your preference by replying all to ISC Jordan’s Principle’s email.
In addition, please ensure your contact information is up to date with Indigenous Services Canada, Jordan’s Principle.
Indigenous Services Canada Jordan’s Principle (ISC Jordan’s Principle) approvals that are marked urgent or time-sensitive are for application decision/adjudication purposes and not payment processing time.
We understand the urgency of all approvals and will try to process all approvals in a timely manner; however, payment processing is a minimum of 7-15 business days.
Once all the funds have been utilized on your Jordan’s Principle application approval, it is completed. We do not have the authority to change any amounts on your approval from Jordan’s Principle.
If your child needs additional supports/services, please submit another application to ISC Jordan’s Principle.
If you worked directly with ISC Jordan’s Principle, please contact 1-855-572-4453 or by email (preferred): principedejordancb-bcjordansprinciple@sac-isc.gc.ca
Please inform us immediately at JordansPrinciple_payments@fnha.ca of any changes and include your Request Number you are referencing.
What are FNHA Payments Centre (FNHA TPPC)’s hours of operation?
FNHA TPPC’s hours of operation are Monday to Friday 8:30 a.m. – 12:00 p.m. and 1:00 – 4:30 p.m.
We are closed on statutory and other holidays.
First Nations Child and Family Services & Jordan's Principle Settlement
On April 19, 2023, the Assembly of First Nations (AFN), the Moushoom and Trout Class Action plaintiffs reached a final settlement agreement, totalling more than $23.34 billion. This agreement intends to compensate those harmed by discriminatory underfunding of the First Nations Child and Family Services Program and those impacted by the federal government’s narrow interpretation of Jordan’s Principle.
Each eligible Child may receive $40,000 or more in compensation, depending on the number of eligible Claimants. The Caregiving Parents or the Caregiving Grandparents of Removed Children who were removed from their homes or denied access to an essential service may also be able to receive compensation. The minimum amount available for eligible individuals depends on when the delay, denial, or service gap of an essential service happened, and the severity of impact experienced. Children who experienced the highest level of impact (including pain, suffering or harm of the worst kind) from denials, delays or service gaps between December 12, 2007, and November 2, 2017, will be eligible for a minimum of $40,000.
On October 24, 2023, the Federal Court approved the Settlement Agreement. The Claims Process for the Removed Child Class and Removed Child Family Class was approved on June 20, 2024, and the Claims Period for these two Classes opened on March 10, 2025.
Settlement Classes
Nine Classes are included in this Settlement. Each of the nine Classes is unique and will have its own Claims Process that requires approval by the Federal Court. The Claims Period for each Class will open in phases – currently, two Claims Processes have been approved.
The Claims Process for each Class will provide details on how to submit a Claim for compensation. Claimants who may be eligible for more than one Class will have to submit a separate Claim Form for each Class.
Claims Process Approved – Opened March 10, 2025
| 1. Removed Child Class |
| First Nations individuals who were removed from their homes as Children between April 1, 1991 and March 31, 2022 while living on reserve or in the Yukon, and placed into care funded by Indigenous Services Canada. |
| 2. Removed Child Family Class |
| The Removed Child Family Class includes Caregiving Parents or Caregiving Grandparents (whether biological or adoptive) of the Children of the Removed Child Class. |
The Claims Process for the remaining seven classes are not yet available. You can find more information about all nine Classes at the following website: First Nations Child And Family Services And Jordan’s Principle Class Action.
Health and Cultural Supports
Various health and cultural supports will be available to Class Members while they navigate the settlement process. These supports will be available through two First Nations organizations: Tsow-Tun Le Lum Society (TTLL), and the Indian Residential School Survivors Society (IRSSS). Which organization will provide services for a given Class Member will be dependent upon that individual’s region of residence:
IRSSS: Interior, Northern, Fraser Salish, and Vancouver Coastal regions.
Website: Indian Residential School Survivors Society
TTLL: Vancouver Island Region
Website: Tsow-Tun Le Lum Society
Services and Supports Available
Following the opening of the Claims process on March 10, both TTLL and IRSSS will be available to provide health and cultural support services to Class Members. TTLL will be focusing services on Vancouver Island, while IRSSS will be providing services to the remaining regions. Both organizations will provide a variety of services to support Class Members throughout the Settlement process – these services may include the following:
- Community outreach to inform claimants and their families about available health and cultural wellness support services offered provincially.
- Cultural supports as a virtual service for Class Member(s) and potential Class Member(s).
- Virtual Cultural Knowledge Sharing Circles that facilitate the exchange of cultural knowledge and lived experiences among Class Members and communities, youth, and Elders.
- Mental health counselling services for non-Status and Métis
First Nations individuals will continue to receive mental health counselling from FNHA First Nations Health Benefits (contact 1-855-550-5454 and healthbenefits@fnha.ca).
Contact
Class Members can connect via phone or email with their region’s respective health cultural supports provider for information and access to services:
| Tsow-Tun Le Lum Society | |
|
Main Line
(Monday to Friday 9 a.m. to 4 p.m.)
|
1-250-390-3123 |
| After Hours Support Line (Saturday 10 a.m. to 2 p.m.) |
1-888-403-3123 |
| Email | rhsw@ttlls.org |
| Indian Residential School Survivors Society | |
|
Main Line
(Monday to Friday 9 a.m. to 4 p.m.)
|
604-985-4464 |
| cftisupport@irsss.ca | |
First Nations Health Authority staff are also available to answer any questions and provide further information at FirstNationsChildandFamilyServices@fnha.ca.
Frequently Asked Questions
Who is the Administrator?
Deloitte LLP has been appointed as the Administrator of this Settlement. The Administrator is an independent body responsible for executing and adjudicating under the terms outlined in the Settlement Agreement and any additional requirements approved by the court. If you have questions about the Settlement, you can contact the Administrator at no charge by calling 1-833-852-0755 (Monday to Friday from 8:00 a.m. to 8:00 p.m. ET (excluding statutory holidays) or emailing Generalinfo@Contact.FNChildClaims.ca.
How is a First Nations person defined under the Settlement?
Under this Settlement Agreement, a First Nations person primarily refers to Class Members who:
- Are registered under the Indian Act
- Were entitled to be registered under sections 6(1) or 6(2) of the Indian Act, as it reads as of February 11, 2022
Specific Classes have additional criteria, which will be made available when the various Claims Processes open.
What inclusions or services are there for non-Status and Métis individuals?
While compensation is First Nations specific, health and cultural supports are to be provided to Class Members, potential Class Members, their families, and communities. This could include Métis and non-Status individuals that are Class Members or potential Class Members and can demonstrate connection to a First Nations community. Eligible claimants can receive cultural and mental health support services provided by IRSSS and TTLL. Any individuals with questions around these inclusions can contact FNHA at FirstNationsChildandFamilyServices@fnha.ca, or call the Administrator at 1-833-852-0755.
Can Claimants submit more than one Claim if they are part of multiple classes? If so, will they receive compensation for each Claim they submit?
Once the Claims Process opens, Claimants are encouraged to submit one Claim for each Class they may belong to. If a Claimant qualifies as a Class Member under multiple Classes, their compensation will not be combined. Claimants will receive the higher single amount for which they qualify. Individuals who need assistance identifying which Class(es) they belong to can contact the Administrator at 1-833-852-0755.
Additional Information
You can find additional information, including the answers to more FAQs via the following link: First Nations Child And Family Services And Jordan’s Principle Class Action.
Additional mental health and wellness supports are available for free and can be accessed through the Hope for Wellness Helpline at 1-855-242-3310 or the online chat at hopeforwellness.ca, 24 hours a day, 7 days a week.
Find this information in PDF format here.